Workers’ welfare is a complex issue. It requires the support and expertise of all relevant local and international entities. The Supreme Committee for Delivery & Legacy (SC) engages with a broad range of stakeholders to prioritise issues, share best practices, and develop effective policies for addressing challenges.
As well as regularly discussing workers’ welfare with our contractors and construction partners, we engage with governing bodies, rights organisations, non-governmental organisations and international delegations.
Here are just a few of the parties whose experience and guidance has helped to shape our workers’ welfare policy:
• Qatar’s National Human Rights Committee
• International Labour Organisation
• Institute for Human Rights and Business
• Building & Wood Workers’ International
• The Solidarity Center
• Humanity United
Giving workers a voice and learning from everyone
Ultimately, the people we are most eager to hear from about workers’ welfare are the workers themselves.
Our standards require that each workers’ accommodation site nominates representatives to attend monthly workers’ welfare forums, where they can raise any issues and give voice to individuals’ concerns.
In more than 70% of cases, contractors have immediately addressed issues raised at these forums, with adjustments made when immediate resolution was not possible.
Further worker feedback comes from interviewing individuals as part of our compliance audits. In the near future, we will introduce a mobile phone-based tool that will allow users to provide confidential feedback in various languages.
We want to make it as easy as possible to benefit from views on our workers’ welfare efforts, attracting perspectives from the whole spectrum of interested parties. We firmly believe that extensive consultation is one of the keys to continuous improvement of our workers’ conditions.